Full Job Description

Granite Peaks Gastroenterology is seeking a Full-Time Medical Receptionist for our busy Sandy location. Our office is growing and we are looking for a professional and motivated individual to join our team. We believe in compassionate care and impeccable service. We take pride in treating everyone with kindness, honesty and respect. We are looking for someone in alignment with our values that can support our growing team.

The Receptionist is responsible for efficient functioning of the front office, i.e., check-in, scheduling appointments, handling of patient electronic charts, management of physician correspondence to referring physicians and other duties as directed by physician. Coordinates all telephone traffic, and any other functions deemed necessary and reasonable. The Receptionist will provide a professional and pleasant representation of the practice.

Receptionist Responsibilities Include (but are not limited to):

Answers phones at the front desk, directing the communication flow and or handling messages for physician and other personnel

Greet and check in clinic patients upon arrival

Obtain accurate information from patients and deliver clear instructions to patients

Collect patient and insurance payments; check insurance benefits as needed

Post co-pays and payments received

Monitor fax machine and disperse or process documents to appropriate personnel or departments, per protocol

Provide information to patients regarding unpaid balances

Ensure all patient registration forms are complete

Accurately document in the NextGen system

Provide clear communication to clinical staff on the patient status (check-in, ready for MA, etc.)

Check out patients; reschedule patient appointments and procedures according to established protocol.

Reconcile charges on a daily basis; Close batch of collections for the day and deliver any checks or currency to billing

Perform end of day closure/deposits

Prepare bills prior to forwarding to billing

Maintain copies of patient forms including HIPAA documents and notifications and new patient packets

Maintain files and records in a confidential manner; maintain patient confidentiality at all times

Maintain organization and efficiency of front office, including office supply inventory

Maintain waiting room cleanliness

Mail recall letters when applicable

Perform other related duties as directed or assigned

Performance Requirements:

Knowledge:

Knowledge of clinic policies and procedures.

Knowledge of medical terminology and insurance practices.

Knowledge of grammar, spelling, and punctuation to communicate effectively.

Knowledge of computer programs and applications.

Medical terminology.

Skills:

Skill in using office equipment and handling paperwork/filing adequately.

Skill in handling incoming phone calls and triaging appropriately.

Skill in written and verbal communication.

Skill in gathering, interpreting, and reporting insurance information.

Medical Office Reception Experience Required

Abilities:

Ability to work effectively as a team member with physicians and other staff.

Ability to sort and file materials correctly by alphabetic or numeric systems.

Ability to interpret and understand insurance benefits and reimbursement.

Ability to flexibly respond to changing demands.

Ability to organize and prioritize tasks effectively.

Ability to communicate clearly.

Ability to work with little supervision.

Ability to establish and maintain effective working relationships with patients, employees, and the public.

Ability to accurately document in an EHR system (NextGen)

Ability to work quickly and efficiently in a fast-paced specialty clinic

Qualifications

Experience:

Medical Office receptionist, 2 years (Required)

Education:

High school or equivalent (Required)

Language:

Spanish (Preferred)

Work authorization:

United States (Required)

Job Type:

Full-time

Pay:

$14.50 – $17.00 per hour

Benefits:

Dental Insurance

Disability Insurance

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Schedule:

Monday to Friday

Work Location:

  • One location

Typical start time:

8AM

Typical end time:

5PM

Financial Duties:

Processing payments

This Company Describes Its Culture as:

Detail-oriented — quality and precision-focused

Outcome-oriented — results-focused with strong performance culture

People-oriented — supportive and fairness-focused

Team-oriented — cooperative and collaborative

Benefit Conditions:

Waiting period may apply

Work Remotely:

No

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